Delivery & Returns

Delivery within the Netherlands and Belgium

Order placed before 18:00 on business days be delivered within 2-4 working days by DHL. Once the order is dispatched from the warehouse you’ll receive an email with tracking information. If you’re not home, the courier will leave instructions how to pick up your package at the nearest DHL service point.


International delivery

The postage costs for your order are based upon the weight of the goods and the region you’re located in. We strive to offer a service that balances value for money and reliability, to ensure that your order arrives in good condition and in a timely manner.


Below is an overview of our international shipping rates and estimated delivery times. We work with DHL.

Country

Shipping cost

 

Delivery time

The Netherlands

€9,35

 

3-4 working days

Belgium

€10,71

 

3-4 working days

Germany

€12,62

 

3-4 working days

Switzerland

€34,82

 

3-4 working days

Bulgaria

€21,50

 

4 working days

Denmark

€29,38

 

3-4 working days

Estonia

€22,05

 

4 working days

Finland

€33,02

 

3-4 working days

France

€21,30

 

3-4 working days

Greece

€25,24

 

4-5 working days

Hungary

€18,38

 

3-4 working days

Ireland

€21,09

 

3-4 working days

Italy

€20,13

3-4 working days

Latvia

€20,05

 

4 working days

Lithuania

€20,05

 

3-4 working days

Luxembourg

€11,35

 

3-4 working days

Norway

€48,90

 

3-4 working days

Poland

€17,27

 

3-4 working days

Portugal

€22,84

 

3-4 working days

Romania

€17,27

 

3-4 working days

Slovakia

€17,27

 

3-4 working days

Slovenia

€17,27

 

3-4 working days

Spain

€21,42

 

3-4 working days

Czech Republic

€17,27

 

3-4 working days

United Kingdom

€16,32

 

3-4 working days

Sweden

€27,79

 

3-4 working days


Don’t see your country listed or have another question? Don’t hesitate to contact our Customer Care Team: care@pinksalmonrecords.com.


Cancellation, Delivery and Usage Rules

1. Digital Content

i. Cancellation – If You order digital content to download or stream, You will have a cancellation period of fourteen (14) days in which to cancel Your order for any reason. However, if You decide to download or stream Your product before the end of these fourteen (14) days, then You will lose this cancellation right. When Pink Salmon Records delivers You the link to download or stream Your content, Pink Salmon Records will make it clear that by clicking on that link You are giving up these cancellation rights. If You are ordering digital content that is provided on a physical CD or DVD, the usual cancellation terms apply as set out in paragraph XI(2) below.

ii. Delivery – Each download item made available to or purchased by You can be accessed via the relevant area of this Webstore using Your login details and/or following the instructions provided onscreen or via email. If any streaming items are made available, all such streaming items made available or purchased can be accessed immediately after payment is authorized by following the instructions provided onscreen or via email. Pink Salmon Records reserves the right to send digital and/or physical goods in partial deliveries (i.e., You may receive multiple packages or links related to a single order).

iii. Usage Rules – You may purchase downloads or stream digital content (as applicable) for Your personal and non-commercial use only. In the event You experience any problems in downloading the relevant download item, Pink Salmon Records will allow You to subsequently attempt to download the relevant download item. In the event You experience any problems when downloading, please contact care@pinksalmonrecords.com. Please note, Pink Salmon Records may withdraw products from this Webstore at any time. You may make such copies of a product as specified by any specific usage rules to that product, or such copies as are reasonably necessary for Your personal, non-commercial use as applicable. You will not be entitled to burn audio-visual products. Digital rights management software may be used from time to time to prevent any unlawful use.

iv. Technical Problems and Faulty Products (digital products) – If digital content that You download is defective or faulty, please let Pink Salmon Records know as soon as possible (by contacting Pink Salmon Records at care@pinksalmonrecords.com that the digital content is indeed defective, Pink Salmon Records will first attempt to repair or replace the relevant product at Pink Salmon Records’s cost within a reasonable timeframe if it is reasonably possible to do so. If a repair or replacement is not possible, Pink Salmon Records will refund You for either the full or partial cost of the product as appropriate. If Pink Salmon Records agrees to a refund, Pink Salmon Records will refund the sum agreed within fourteen (14) days of confirming to You that You are entitled to a refund.


2. Physical Products

i. Cancellation

a.) Unless otherwise stated upon placing Your transaction in the product description, or in the checkout, You may cancel Your purchase of physical products at any time prior to the product being shipped to You, for any reason, by emailing a notice of cancelation to care@pinksalmonrecords.com, prior to receiving a shipping confirmation. If Your item has already shipped, You may return the item for store credit within five (7) days of receiving the product for any reason, provided that You follow the specified instructions from Pink Salmon Records regarding returns. In this case, You will receive a full refund of the price paid for the product(s) in accordance with Pink Salmon Records’s Refund Policy set out in Section XIII below. For clarity, where Your order was for products of a "hybrid" nature (e.g., a physical and digital product) and Pink Salmon Records has begun the process of delivering Your digital product order, Pink Salmon Records will refund the relevant physical element of the order in accordance with Pink Salmon Records’s Cancellation Policy as set out in this Section XI(2). Where You order multiple items that are delivered in separate batches, Your fourteen (14) day cancellation period does not begin until the day after the last item has been received by You.

b.) To cancel in accordance with the terms herein, You must inform Pink Salmon Records clearly. Pink Salmon Records recommends emailing care@pinksalmonrecords.com with a clear "Notice of Order Cancelation" and Your order number in the subject line of the email. Please return the product to Pink Salmon Records immediately in the same condition you received it (at your own cost and risk), following the specific return instructions You receive. You have a legal obligation to take care of the product while it is in Your possession. If You fail to do so, Pink Salmon Records may have a claim against You for reimbursement for any damage caused by You to the product.

c.) Further details, including an explanation of how to exercise Your right to cancel, may be provided in the Dispatch Confirmation for physical goods. Details of Pink Salmon Records’s Refund Policy can also be found at Section XIII in our Terms.

d.) Note, this right to cancel does not apply:

1.) where CDs and/or DVDs (or other such audio or audio-visual products) have been unsealed;

2.) where the product has been made to Your specification;

3.) to digital content (see Sections XI(1) in our Terms);

4.) where the product, by reason of its nature, cannot be returned, or is billed is a "Final Sale" or part of an "All Sales are Final" offer in the applicable product description or checkout page;

5.) Limited addition merchandise or other memorabilia; and

6.) Merchandise that has been worn, washed or in any way damaged by the consumer.

ii. Delivery. Pink Salmon Records will make best efforts to fulfill Your order by the delivery date, or estimated delivery date set out in the Dispatch Confirmation, however, it is understood that circumstances outside of Pink Salmon Records’s control may delay fulfillment or delivery, including, but not limited to: high-order volumes, holidays, weather, artist signings, preorder delays, manufacturing delays for preorder product, and shipping delays from the content provider for preorder product.

iii. Risk and Title. Products purchased will be at Your own risk of loss from the time of delivery. Ownership of the products will only pass to You when Pink Salmon Records receives full payment of all sums due in respect of the products, including delivery charges.


Damaged, Incorrect or Incomplete Orders

1. If Your order arrives damaged, incorrect or incomplete, please contact Pink Salmon Records at care@pinksalmonrecords.com .

2. Damaged. If Your ordered product(s) arrive damaged, photograph evidence will need to be attached to Your email to Pink Salmon Records. Once Pink Salmon Records receives the photographs, Pink Salmon Records will issue You a return label via email. Once the damaged product(s) is shipped back to Pink Salmon Records, and Pink Salmon Records obtains possession of said product(s), Pink Salmon Records will provide You with replacement product(s).

3. Incorrect. If Your ordered product(s) arrive and the product(s) is/are not what You ordered; once You contact Pink Salmon Records notifying Pink Salmon Records that You received incorrect product(s), Pink Salmon Records will issue You a return label via email. Once the incorrect product is shipped back to Pink Salmon Records, and Pink Salmon Records obtains possession of said product(s), Pink Salmon Records will provide You with a replacement product.

4. Worn or Washed. Pink Salmon Records will not provide return labels, nor be responsible, for any product that has been worn or washed.


Refund Policy

1. If You cancel Your purchase of products as detailed in Section XI above, Pink Salmon Records will process the refund due to You as soon as possible. In such event, Pink Salmon Records will refund the price of the product in full, including the cost of delivering the item to You via standard delivery, provided that You have taken reasonable care of the returned product. If audio, video or software products provided to You in a separate sealed packet are opened, You may not be entitled to a refund. You will be responsible for the cost of returning the item to Pink Salmon Records. For clarity, where Your order was for products of a "hybrid" nature (e.g., a physical and digital product) and Pink Salmon Records has begun the process of delivering the digital part of Your product order, Pink Salmon Records will refund the relevant element of the order in accordance with Pink Salmon Records’s Cancellation Policy (as set out in Sections 44 and 48 as applicable) for that particular product.

2. If You seek to cancel Your purchase because You claim that the product is defective or that there has been damage or error on Pink Salmon Records’s part, Pink Salmon Records will examine the returned product and will notify You of Your refund or otherwise via email within a reasonable period of time.

3. In the event that Pink Salmon Records has to cancel Your order after payment has been received from you, Pink Salmon Records will notify You of Pink Salmon Records’s need to cancel Your order and supply You with a refund as soon as possible.

4. Products returned by You because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to You and the cost incurred by You in returning the item to Pink Salmon Records.

5. Pink Salmon Records will attempt to process any refund using the same method originally used by You to pay for Your purchase. If You use a gift card to make your purchase, or any other prepaid method, You may receive credit back to the applicable gift card or prepaid method; because of this, You are expected to keep any gift cards or prepaid methods pursuant to making a purchase to ensure You receive credit upon any refund.


Technical Problems

1. Occasionally, technical problems may delay or prevent delivery of a purchased product. In such event, Your sole remedy will be either a replacement product or a refund, as determined by Pink Salmon Records or the relevant third-party supplier as appropriate.

2. Pink Salmon Records will not be liable to You for failures, defects or delays in delivery caused by:

i. Your provision of incorrect information;

ii. Your computer failing to meet the minimum technical requirements for the Services;

iii. Your failure to comply with instructions for use of the Services; or

iv. an event which is outside of Pink Salmon Records’s reasonable control.


International Orders; Import Duty

1. Products ordered from this Webstore for delivery outside the EU may take up to eight (8) weeks from the ship date to arrive at the designated destination.

2. Products ordered from this Webstore for delivery outside the EU may be subject to import duties and taxes that are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Further, You shall be responsible for any local pickup or specified delivery with Your local postal service. Pink Salmon Records has no control over these charges and local requirements and cannot predict their amount. Please contact Your local customs office and post office for further information before placing Your order.

3. You must make sure that You comply with all applicable laws and regulations of the country for which the products are destined. Pink Salmon Records will not be liable for any breach by You of any such laws.


Liability

1. Pink Salmon Records warrants to You that any goods purchased from Pink Salmon Records through this Webstore are of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

2. In relation to Pink Salmon Records’s supply of products via this Webstore (including both digital and physical products) Pink Salmon Records’s liability for losses which You suffer is strictly limited to the purchase price paid by You. Pink Salmon Records is not responsible for indirect losses which are not foreseeable by You and Pink Salmon Records (such as loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however arising and whether caused by tort (including negligence), breach of contract or otherwise.

3. Pink Salmon Records shall not be liable for any damages of any kind arising from the use of the products, including but not limited to, a direct, indirect, incidental and/or consequential loss, including lost profits, goodwill or any other intangible loss, even if Pink Salmon Records has been advised of the possibility of such loss. If You are an individual consumer, this may not apply to You and instead Pink Salmon Records will be liable to You only for the direct and actual loss suffered by You and will not be liable for any indirect, incidental and/or consequential loss, even if Pink Salmon Records has been advised of the possibility of such loss.

4. You agree to indemnify Pink Salmon Records, its affiliates, subsidiaries, service providers, distributors, licensors, officers, directors and employees from any claim or demand made by any third party due to, arising out of or related to Your breach of these Terms, misuse of the products, or Your violation of any applicable law, rule, regulation or third party right.

5. This Section does not in any way limit or exclude Pink Salmon Records’s liability:

i. for death or personal injury caused by Pink Salmon Records’s negligence;

ii. for fraud or fraudulent misrepresentation; or

iii. for any other matter for which it would be illegal for Pink Salmon Records to exclude, or attempt to exclude, Pink Salmon Records’s liability.


Can’t find the answer to your question? read the entire terms and conditions document here or please mail to: care@pinksalmonrecords.com.